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Businiess name:
Brook Forest Inn
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Review by:
citysearch c.
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Review content:
My husband wanted to treat me to an experience for Mother's Day '07& got us a baby sitter for the night...We live in the Conifer/Evergreen area& like to support local businesses when possible. We love fine dining, but don't get to do it often with young children. When we arrived for our 6:30 reservation at 6:24, we were seated rather quickly by someone stating she would do it even though she was 'off the clock'. This was very nice. The space was nicely decorated& there were 5 other tables also seated. The off-duty server got us menus, rather warm water(the other water glasses around us had ice)& left. She came back to inform us in an odd manner(she sat down at our table with us, made a sad looking face& bowed her head)that 'The chef has told me we have no more food.' She did this so strangely we thought she was making a rather bad joke. No joke folks...She took our menus& left. We then watched the table next to us get served their entrees. About 2min later, now 6:37, our server walked over with a bread basket& a smirk that she was trying to hide. We asked about this again. She stated the chef had been there since 8am& was not cooking any more. Mind you we had reservations& had given our number. We got up, watched salads get delivered to another table, went into the bar, restated this to the bartender& asked to speak with the manager& he politely left. We waited another 3min& the manager came over to say that there was no more food except veal(we both assume this is because veal is 1of the least sold items& offered in hopes we would just leave).Never any mention of 'We hope you return','Here is a raincheck for an appetizer on your next visit','Please let us buy you a drink for your trip out here'. My husband asked why they would take a reservation then not be able to serve us. The response was 'We should not have done that. Lesson learned.' As a mother, I occassionally wish I could say to my gilrs 'I'm done with work today. Goodnight.'
Pros: Some Friendly Staff, Ambience
Cons: No Food, No Customer Service, No Thought for the Customer
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