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Businiess name:
Jimmy's Car Stereo
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Review by:
citysearch c.
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Review content:
Brian and/or owner of Jimmy?s Car Stereo, 22 SE Eglin PKWY, FWB, Fl, 32548
Wes (He works for your sales and installation department) told me you were the owner of this business, Jimmy?s Car Stereo.
I bought a ""brand new"" in the box car stereo, JVC KD-R330, and paid $185.00 in cash at 1:30 pm on 3-21-12. I left the store and called my husband on my cell and told him I finally got an updated system for my car. He told me to take it back because he had already bought me one. I went back to your Business, not even an hour later and on the same day, and explained to Wes or Wesley what had happened and that I wanted to return the stereo (Brand new, in the box not even opened). Wes said no refunds were given according to the owner's policies, however, he said he could give me a store credit. I told him I did not want store credit and that I didn't need anything else. I asked him why he didn't explain the store's policies up front when I was purchasing the stereo (this practice is sneaky and extremely unprofessional in my opinion...what kind of business are you running Brian?). Wes said the policy was on the wall but all I saw was car accessories. Well I never looked that close at the wall for a small sign that no one would have known even existed in the first place. Wes had to actually point to it for me to realize it was in there amongst all the other stuff on the wall. I told him that he should have provided better customer service by giving the store's policies either in writing or verbally explain them. (I reiterate: He did neither upon me purchasing the stereo) He just kept rolling his eyes and telling me there was absolutely nothing he could do. I asked for the owner, Wes said the owner (You) was on vacation until Monday. Brian, I asked for your name and phone number, of course Wes would not give me that information either and that I should talk to you about the whole matter on Monday. The police officer that I called told me your 1st name.
Brian this is absolutely the worst customer service experience that I've ever encountered in my entire life and I am 44 years old and retired USAF. I could understand if I opened the box and actually had it installed...that would be a legitimate policy. This is robbery in my opinion. I got on the internet and did a consumer review and pricing of this car stereo as well. Unbelievable, I get poor customer service and I ripped off...the actual model sells for $69.00...this is totally unacceptable. This is a markup of over 100 percent. You definitely should try to remedy this matter with me. It would be a very reputable business move and ethically correct on your part. I contacted the BBB as well, and low and behold, you are not a member.
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