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Businiess name:
Shiki Sushi
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Review by:
citysearch c.
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Review content:
This restaurant has a lovely atmosphere, but the customer service is the worse I've experienced in 10 years. My husband and I, along with another couple who highly recommended this place for dinner, decided to have dinner at the bar (time 6:40). Everyone places their order. We are served drinks and are waiting for our main entree. My husband's entree comes out and it is given to the wrong people. They questioned the waiter whether this was their order and he said yes. So as they partake on my husband's meal we continue waiting as everyone around us is served including the people we came with. We ordered two appetizers and did not receive them until 30 minutes later. After my husband questioned what was going on with the main entrees, the bartender discovered that the other guests were eating his meal. So, the bartender grabs the dish and sits it in front of my husband as if we were suppose to eat it. We paid for a full main entree, not one that has been half eaten by strangers. We had to ask the bartender to bring out another entree. As for my meal, which did not arrive until 45-50 minutes after being seated, I only received $1.00 off the meal although I waited close to an hour to get it. Customer service is absolutely horrible at this facility. I recommend maybe coming in during the early daytime to eat. Otherwise, you might as well plan on being there for 2-4 hours to order, get your meal, and eat. 0 stars for customer service and 3 stars for othe food. Person ally, being that this was my first experience here, I donot plan on going back ever again!
Pros: Not far from where I live
Cons: POOR CUSTOMER SERVICE!
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