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Businiess name:
Real Property Mgmt-West Valley
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Review by:
citysearch c.
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Review content:
They were cheap, so we gave them a chance as tenants. Boy oh boy do I regret that decision. My issues with RPM are multiple, these are details and specifics, notice how all the bad reviews have details, all the good reviews are general, blanket comments about how ""good"" RPM can be.
1) We were unable to connect our water/sewer/trash service in our name because the actual homeowner still had a balance due which had been sent to collections. After multiple calls and emails to RPM to get the problem fixed, yet weeks later, it still hadn't been fixed.
2) It took a MONTH to repair a broken deadbolt on our front door. Yes, that's right, a month. We submitted the request 9/28 and it didn't get fixed until 11/2. Seriously? Really? A friggin month?
3) When our A/C broke, RPM and the owner refused to fix it the same day. The temp in Phoenix this week is high 80s to low 90s and our house is scorching without A/C. We have two small children (3 yr and 4 mo old) and I spoke directly with Lisa Kaufman to have it fixed, hoping to appeal to her sense of decency and compassion. Oh heavens no, she said the temp in our home ""isn't hot enough"" to be considered a real ""maintenance emergency.""
What a crock of a company! NEVER, EVER, EVER do business with them, as a tenant, as a landlord. Don't do it. They're cheap, it may be tempting. DON'T DO IT!!
It's a shame there's not an option for 0 stars, cuz I'd be hesitant to even give them that.
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