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Businiess name:
Vincent - A Restaurant
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Review by:
citysearch c.
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Review content:
I have mixed feelings about Vincent. The first time my husband and I went there was when we had excellent service and food (coq au vin). About 6 months later we came back and had the total opposite. We waited for about 15 minutes to even get a menu. The waitress seemed ""out of it"", not friendly, engaging or helpful. We ordered wine which never showed up, in fact nothing showed up, not water, not bread, not anything! I don't know why the staff ignored us. The restaurant was busy but, I noticed many other patrons ordering and receiving things in a timely manner. We weren't rude to anyone, we just waited patiently until we couldn't take it anymore and then we left. As we were leaving the manager came over and said to us ""you're leaving"" in a surprised tone. I said to him very calmly ""yes, you're staff seems to be too busy to serve us so we will go elsewhere"". And you know what, he just let us walk out, with no apology or anything. I know some people who complain about the slightest thing at a restaurant just to see what they can get for free but, that was clearly not happening here! He didn't even need to offer us a free meal, just his assurance that he was sorry and would see that it wouldn't happen again might have made me feel better about the whole thing. I've considered giving them another chance because we did have a good experience once but, even in light of that I am extremely hesitant to go back and have not been back in over a year. I have such a bad taste (no pun intended) in my mouth from the last time. I really got the feeling from everyone from the hostess to the manager that they thought we didn't belong there for whatever reason and I'm not sure I want to belong there if that is how they treat customers........
Pros: The food is good- when you get it
Cons: Service was terrible
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