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Businiess name:
Roberts Residential Remodeling
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Review by:
citysearch c.
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Review content:
I would give a negative star rating if I could.
Words can barely describe the hell that Roberts Residential Remodeling put me and my family through. This forum does not have adequate space to list the months of nightmares endured.
They are slow and refuse to hold to a timeline. There will be weeks when nothing happens. They cut corners wherever you are not watching -- both in workmanship and materials quality. They use more subcontractors than they ever admit to prior to signing a contract with them. They design their contract to allow them to add $ during the process, but make it look as if it's due to upgrades you want. They will pitch a fit if you do not make selections from vendors where Roberts Residential receives a kickback. They will lie, lie, lie and then lie some more. They do not pay all of their subcontractors -- and you will have to deal with angry subcontractors and/or their attorneys.
I am not saying Roberts Residential cannot do great work. They can do fabulous work and do so frequently. I know because I checked out many references, including visiting homes and job sites. However, John Paggen is very clever and makes sure he keeps a certain amount of very happy customers while he uses, abuses and scams other customers. Good for you if you fall into the happy customer category. A world of woe if you are chosen to be put through the mill.
Choosing to work with Roberts Residential is at best like playing a game of heads or tails with your project. If you're on the winning side, you'll be happy. But I can tell you from a place of deepest regret -- because I was a customer John Paggen chose to screw over -- you will pay dearly if you are on the losing side. John Paggen is very talented at remodeling when he chooses; however, he also excels at cheating people when he chooses.
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