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Businiess name:
Cotney's All Pro Cleaners
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Review by:
citysearch c.
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Review content:
I wish I had read these reviews before I went. My regular cleaners had closed down and this was the closest one I could find and my experience with them was a nightmare. I got my clothes back on time and everything seemed fine. I could see through the clear plastic bag that it was in fact my stuff. I probably should've gone through each of the items to double check but I've never had a problem at any other cleaners before so I didn't. Then a few days before my trip (over a holiday weekend so they were closed) I discover that my suit jacket was missing (but the matching pants were there so it had looked from the outside it was all there). I left a message over the weekend about it and show up first thing Monday morning to get it. I had a flight that morning to an important job interview in California where I needed that suit. I'm just a poor graduate student so I don't have money for multiple suits and I only need a suit a few times out of the year, so I was pretty desperate at that point. But my jacket wasn't there and the girl there said she couldn't tell me anything that they would have to wait for the owner. So I call later on my connecting flight and speak to a woman and I suggest they should mail it to my hotel so I can still have it in time for my interview, figuring they at least owe me that much for the mistake and causing me this great inconvenience. They give me the impression that they will try to do this so I'm feeling ok about it, but then the next day I call and find out they didn't do it after all. Now I am speaking to the owner and he's a total jerk. He said they decided not to because it would cost more than the price of cleaning and they weren't even going to bother to call me back to tell me they weren't mailing it after all. Then he basically called me stupid for not owning more suits if it's so important (I said must be nice to have money for that, but it went right over his head) and also called me stupid for not making sure I had everything more in advance (they were closed that weekend for the holidays, though yes in retrospect I should've been less trustworthy and checked it before I left the store). Basically he's saying I'm stupid for trusting them to give me all my items back right?? Then he goes on a rant and won't even let me get a word in, just hurling insults at me and finally I just have to hang up. If I had known they weren't mailing it I would've had a friend go to pick it up and mail it for me. So because of them I may have to buy another suit jacket in Cali at the last minute which I really don't have the money to do.
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