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Businiess name:
Visionworks Columbia Crossing
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Review by:
citysearch c.
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Review content:
Do not ever use Doctor's Visionworks at 1315 North Academy Boulevard in Colorado Springs, Colorado because they do not take care of the customer after they get your money. They have a ridiculous 30 day policy limit on slight corrections to your contact lens prescription! After you pay $108.00 for your vision testing and your fitting they will work with you to get your contact lenses for 30 days only after they write a prescription. Kaiser Permanente has a much better 90 day policy on this. Any place in Colorado Springs has to be better than this place. Doctor's Visionworks will charge you $70 if you want a slight correction to your contact lens prescription after 30 days! They do not take care of the customer's needs at all. Please do not use them because they will rip you off and leave you hanging and will refuse to help you after they write you a prescription if 30 days has expired. How ridiculous and rude can a company be towards their customer's anyway? They also have old antiquated vision testing equipment there and it keeps you coming back over and over to get your vision successfully corrected. Your time is valuable and you need your vision successfully corrected on the first or second try not the fifth try. They never had the same doctor there twice either and I had to deal with someone different each trip. How awful is that? Very awful treatment. One of the young male doctor's there was very rude. Very unprofessional and degrading towards me. This place needs a class on customer relations to say the least. If you do not believe me go ahead and use them for contact lenses. You will end up feeling ripped off and left hanging out in the cold and upset to say the least. If your chart shows to many trips to their store they will start to mention it to you to make you feel inadequate too. Contact lenses are hard to fit and these people seem to have too much else to do to help you. Please do not use this company for your vision needs.
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