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Businiess name:
Aqua Sports Adventures
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Review by:
citysearch c.
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Review content:
DO NOT RENT FROM THESE PEOPLE. Today, I rented a 8-10 passenger (1700 lb) deckboat for my husband's birthday. Ten of us (weighing approx 1400 lbs) got on the boat. Before we even started, the battery had to be replaced. Took 15 minutes, no big deal. So we set off for what was supposed to be a fabulous day of boating and made it 10 minutes before the boat stopped working. We called the marina and they did not apologize but said someone would be coming to pick us up. The owner of the marina arrived and hooked up our boat to his boat. He never apologized for what was the second inconvenience of the day. He was rude. He was patronizing and acted like none of us ever had been on a boat (although all 10 of us grew up on the lake). He towed us back and the guys at the dock (who actually were very nice) immediately looked at the prop and stated that the prop was stripped and one of the pinions in the prop was not correct - which caused the problem. The owner then came over and said that the problem was our fault because the boat was overloaded. There was no question that this was untrue. A cop out in the clearest sense. I interrupted the owner and told him it would've been nice if he had started with an apology before launching into an explanation that was clearly ridiculous. He stated ""I refuse to apologize for something that is not my fault"" and told me he would refund my money and we could call it a day. He walked off. After some attempted negotiation, he offered to let us pay full price to drive his 10 passenger, 1700 lb capacity pontoon. As excited as I was to rent another boat from this unprofessional guy, we declined. Everyone agreed that we would not reward someone this rude with our business. Find another place to do business. I have heard there are great people and better boats at the other rental places. This experience was a nightmare.
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