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Businiess name:
Quality Auto Sound
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Review by:
citysearch c.
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Review content:
I contacted the store on Colfax today and the associates were more than helpful getting me set up with a Ipod connection for my 2007 Honda Accord. However, they also told me I needed an adapter, which I purchased at there suggestion. When I installed the Ipod connection it became very clear the adapter was NOT needed. I completed the installation myself without the adapter, and everything worked great.
I then attempted to return the adapter to same store it was purchased from a couple hours later and ended up speaking with manager who refused to refund me for the adapter even though it was still sealed in the un-opened packaging with the receipt in hand. It was only after some discussion that he offered me store credit. Even after I explained to him I only bought the adapter because his staff informed me I would need it. This was also confirmed by his employee, and still all the manager would offer was sore credit.
This would have been fine if purchased stereo components regularly, as I do not this was completely unacceptable and clearly poor business practice. I can honestly say with this situation unresolved I will never purchase anything from ?Quality Auto Sound? in the future and will be very vocal about the poor customer service to my friends, family, co-workers, etc...
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