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Businiess name:
New Century Bmw
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Review by:
citysearch c.
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Review content:
I brought my car in for some insurance repair work to my dash. I figured if you could trust anyone it would be the dealership! WRONG! I brought the car in ahead of time to get an estimate. The service advisor I dealt with was Dan Cao. I went through and showed him what needed to be done - pointed out each part. I then went to the insurance company and they approved the work so I made an appointment and left my car with the dealership for a day to get the work done. The Insurance appraiser gave me a list of parts he had approved to have replaced. I gave this to Dan and made it clear that should they need any more parts they were to call the Insurance company for approval. Dan assured me it would all be taken care of. When I arrived later that evening to pick up the car it appeared that nothing had been done to the dash and the bill was for about $75 over the estimate amount. It turned out the Insurance adjustor had listed the wrong parts and both Dan and Ben, the manager were very quick to point a finger at the Insurance company. Yes, they made a mistake, but had Dan double checked the paperwork he would have caught this. He SHOULD have caught this instead of just pushing the car through to get the work done not having any clue what the service dept. was doing to it. I found the manager Ben to be condescending and I thought he should have stepped up and admitted their fault in not double checking the parts list, but he just kept blaming the Insurance company. Bottom line is that if they are this reckless and unconcerned as to what was being done to my car they are not the kind of people I want working on it. I have taken it to a great Indie shop and the customer service I have recieved is leaps and bounds above what this dealership had to offer me. I am now sure the work will be done correctly and professionally. Too bad this dealership could not accomplish this!
Cons: Service advisor Dan did not care enough to double check anything and the manager Ben was condescending and rude.
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