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Businiess name:
Town & Country Kennel
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Review by:
citysearch c.
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Review content:
My experience with this kennel for the week of June 30 to July 7 left me very unhappy. I had boarded my cat there many times before and made my reservation early knowing that the 4th of July week is very busy there. My cat especially likes to sit in a window sill and the cat camping area provides a very large window in some enclosures. Although they also have a cruise option that provides windows in all units, these units provide three levels of much smaller size and very small windows .Knowing that there are limited window enclosures available in the camping option, I only made the reservation after being assured that a window enclosure was available and would be reserved for him. Although I have always been allowed to take my cat to his enclosure when dropping him off, the staff person there came around the counter to take him and said I could not go back with him. The people behind the counter had never taken a pet back themselves before but always call for kennel staff to do this. I got suspicious that he might not have a window and asked about it. After a long delay she admitted that all the window enclosures were occupied. When I stated that my reservation was conditional on having the window and was not advised that it was not guaranteed, she again just said none were available. They did allow me to go up to get him when I picked him up and found that the enclosure was dark and dingy and the cat bed I brought for him was upside down on the upper perch which was so dark the staff was not able to see they had placed it wrong. I feel they were deliberately deceptive when I dropped him off and was concerned. I knew that I had no oher option but to leave him there sine it was a holiday week but I will will never do so again.
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