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Businiess name:
Houston's Boca Raton
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Review by:
citysearch c.
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Review content:
I had read reviews of this restaurant and took my family and some out of town relatives there for a special occasion. As we were a large party of 12, we wanted to be sure there was a table for us and we made reservations. We arrived promptly, only to be told that our table wasn't ready (although they HAD the reservation) and we would have to wait. How long, was unclear. We milled about waiting, including some elderly relatives, until we finally were seated 20 minutes later. It took another 10 minutes to get our drink order taken. \r
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We were very organized in our ordering, we had one person take the orders for the table and write it down. \r
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The food started to arrive and it was just horrible. We ordered 6 appetizers for the table; only 3 arrived. Overcooked, dried out and everything was just plain stale. The bread was hard, salad was wilted, brown and slimy. Steaks were not prepared to our instructions...medium rare arrived totally brown and the medium was so dried out , it was crispy and lifted up into a petrified arch. \r
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On top of everything else, our server was surly and rude. We asked for a refill on a soft drink and he barked at us that there was an extra charge for it. \r
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No one was in the mood for dessert and we decided to cut our losses and pay the check and leave. AS IF the rudeness and bad food wasn't enough, we were charged for the 3 appetizers we never got. When we brought this to the servers attention, he started to scream at us that we were trying to "rip him off" and "rob him of his tip."\r
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I honestly think there was something very wrong with him, but then the manager came over and backed up the server! We still had all the plates on the table from the original appetizers; we showed them there were only 3 plates and they GRUDGINGLY took the appetizers off the bill. \r
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I have never had such a bizarre experience in my life. Please, don't go there. It's not just the one server; the manager backed them up and the food really, REALLY stinks!
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