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Review content:
DO NOT go to Dr. Peggy unless you can handle an extremely rude office management staff. The actual vet, Dr. Peggy, is qualified, caring, generous with her time, and thorough in her explanations, but you will ALWAYS have to deal with her often rude, self-righteous, argumentative, and unprofessional staff (e.g., Laura). My husband and I tried to transfer vets from Dr. Glasser to Dr. Peggy, because Dr. Glasser?s pay scale had become unaffordable. We were not willing to bring our older, dying cat in to see Dr. Peggy, because he had just been examined five months earlier by Dr. Glasser. After careful review of Dr. Glasser?s records that we had forwarded to Dr. Peggy, Dr. Peggy agreed that no further testing was needed at this time and she offered additional insight into Dr. Glasser?s examination. She suggested that we try a low-protein moist food for our cat, but after letting us sample a can, she suddenly said the only way she would prescribe the food is if we brought our older cat in for further testing. Talk about bait and switch!!! My husband and I have already spent $1500 this year on vet bills and special food for our ailing cat and as you can imagine, we don?t want our older cat to suffer any more needless testing as he hates visiting the vet. Dr. Peggy?s staff hung up the phone several times on my husband and/or me once we requested our records be returned to us. Ironically, we had already scheduled an annual check up for our younger cat with Dr. Peggy, Dr. Peggy would make money on selling us the prescription cat food, and we had promised to euthanize our older cat at her office at the appropriate time. Our hearts were broken by her rude staff and their uncalled for harsh manner. We are suffering enough knowing that we are about to lose our 17-year-old baby and what we needed most was compassion and respect for our budget, especially in these rough economic times. Please note, after numerous polite and then ultimately forceful requests to get our cats? medical records returned to us, Dr. Peggy FINALLY mailed our records back to us. The postage date on the envelope revealed that the records were never actually mailed out until we had been pushed to raise our voices on the phone. No one should be pushed to such extremes. Moral of story: (1) It is very difficult to transfer vets and one must be wary of financial exploitation via unnecessary tests and office visits and (2) GOOD customer service from veterinary staff is essential. Dr. Peggy?s staff desperately needs etiquette training!!! You CAN do better in Western Queens?please do yourself a favor and don?t waste your time at this vet.
Pros: Decent vet, but bad staff
Cons: Office staff is downright abusive
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