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Businiess name:
Maurice Joffe Tax Svc
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Review by:
citysearch c.
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Review content:
We used this service based on the recommendations of a couple of friends and set up an appointment with them when they came up to the San Francisco Bay Area early in the year. We came prepared with all of our documents and provided a ton of documentation neatly put together in a folder. The preparer asked for some additional information which we scanned and emailed to him per his request. When it got to the point that all of our friends had received their returns and ours was still missing, we tried calling and emailing the offices multiple times, with no response. Eventually, with only days left before taxes were due, we finally reached a live person and were told that they had ""lost"" or ""forgotten"" our paperwork (depending on who we talked to). (Funny, they had successfully cashed our check immediately after our initial appointment.) We ended up needing to file for an extension and submit the return late, as they had to ""re-do"" the work. Then a couple years later, the IRS proceeded to let us know that the calculation was *wrong* and that we needed to pay additional toward the filing. We proceeded to contact their office again, with the same lack of response, even though it was no longer the ""busy tax"" season. They refused to recalculate the return or work with us on this. DO NOT WORK WITH THIS GROUP AS THEIR SERVICE IS UNPROFESSIONAL AND UNETHICAL.
Pros: Not much
Cons: Poor customer service
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