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Businiess name:
Sense Of Serenity Day Spa
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Review by:
citysearch c.
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Review content:
After reading the great reviews online about Sense of Serenity, I decided to book the $98 special which included a massage, facial, manicure, and pedicure.
When I attempted to call to make an appointment, no one answered the phone. I knew the business was open from the hours that were posted online. This should have been my first clue to the kind of service which is provided. When an employee did answer the phone I made my appointment for 9:30am, but the receptionist suggested coming in at 9am, so a continuity of services could be provided.
On the morning of my appointment, I arrived at 9am promptly; however my esthetician did not enter the building until 9:10 am. When I was called back to the massage room, I waited, undressed, on the massage table for another 15 minutes. The massage was decent. My facial was rather quick and I spent most of the time under the steam.
My nails were the breaking point. I had to wait for the staff members to finish with a walk-in client?s manicure and pedicure until I was taken care of. I would not have minded waiting; however the background of the spa was chaotic and stressful. Staff members were coming and going as they wished. One staff member also commented how she was going to take a nap in the back before her next client arrived. The staff were eating in the pedicure chairs and talking on their personal cell phones in the business area. My manicurist was constantly watching the other staff member performing a pedicure on another client. (Not to mention, the polish on my toes started chipping 3 days later).
I had now been at the spa for nearly 4 hours (when all I received were ?mini? treatments- which should have taken about 2 1/2 hours). I then felt rushed out due to the increase in clients because of prom. There are also no dryers or lights to help your nails dry. As I went to pay for my services, I reached into my purse and my nails smudged. The receptionist watched this happen. When I commented my manicure was now ruined, she stated she would see if the manicurist could fix my nails. After 4 hours at the spa for services which should have taken half the time, I needed to attend an engagement and could not spend any more time here-I ended up leaving and taking off all of the nail polish at home.
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