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Businiess name:
Sports 'N More
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Review by:
citysearch c.
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Review content:
I used to shop at this store for years - my whole family did. However one day my wife went in swap out a pair of defective shorts and was treated terribly by the clerk. She came home and said she'd never shop there again. I had to convince her to give them another try because they had good prices and I hadn't had any problems. So she did. And when she did, she reported the ""issue"" to the store owner, who subsequently defended the clerk's bad behavior and went on a long tirade about how great they were doing and how they didn't need our business and how great an employee the clerk was. All he had to say was, ""I'm sorry ma'am, it won't happen again and we appreciate your business."" I called the store owner because I couldn't believe someone would exhibit such terrible customer service skills and, to my surprise, he began to tell me that he didn't need my business and if I thought I could do a better job, I should open a store of my own and start selling shoes. I have never had such a poor customer service experience in my life. Not only will I never go back to this store, but I will tell everyone about this. Buyer beware! Obviously they are doing so well that they don't need to treat customers nicely. Mr. store owner: You did not have to give me or my wife a long explanation about how great your employee is, about your return policy or about how well you business is doing. All you had to say was, ""I'm sorry, thank you for your business."" That's it! Is that so difficult to say???
Pros: prices
Cons: treat people like dirt
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