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Businiess name:
G & G Mechanical
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Review by:
citysearch c.
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Review content:
I own a condo in the Braemore between Kenmore Sq and Back Bay. My tenants called me to let me know the A/C unit stopped working and it was leaking slowly onto the dropped ceiling tiles. I contacted G &G Mechanical and gave them the tenants contact info, so they could schedule repair appointments directly. G&G was quick to respond, but the first tech they sent was apparently too big to get behind the A/C unit, and he couldn't resolve the issue. I complained to the general email address, posted on their website, and in no time one of the owners personally responded. Within days, a new (smaller) tech was able to find the root cause, implement a solution for the leak, and resolve the problem. The tech was even willing to come in on a weekend to follow-up on the solution. I commend G&G's management for seeing this issue through, and I will have no hesitation contacting them again for future HVAC problems.
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