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Businiess name:
Silver Star Motors
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Review by:
citysearch c.
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Review content:
If you have assumed that Mercedes Benz has guidelines to follow just because the name is Mercedes Benz you are totally wrong!. Mercedes Benz does not have any guidelines to follow and dealers can do anything they want with their customer, even missing respect. I am having Mercedes Benz since 1985 thinking that I am in ""good hands"". I realized how wrong I was in 2009 when Silver Star in Long Island NY delivered my car after serviced it with scratches covered by snow. The garage people immediately reported to me the problem just a few minutes after they delivered the car. The service dept. managed by a guy of name ""James"" denied their responsibility and wanted to charged me 1.000 dollars to fix the scratches!!. Of course I refused to pay and after I sent to my Amex Platinum card the lettter issued by the parking garage manager stating that was Mercedes Benz that delivered the car with scratches, Amex did not allowed to Silver Star to charge me the 1000 dollars. Now after two years, I have changed the car for the new convertible 2011. The car is showing that ""it is due for service"". Silver Star AGAIN is denying service. AGAIN ""James"" wants I paid the 1000 dollars for the scratches that ""they did"". He also has the courage to ask me ""why I did not claim it to my insurance""!!!!. BE AWARE of Silver Star and BE AWARE of Mercedes Benz themselves, it is only a name, they do not protect their customers...probably TOYOTA will do better!. Next time I will consider LEXUS like everybody else is having in my area.
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