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Businiess name:
Woburn Foreign Auto Body
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Review by:
citysearch c.
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Review content:
When I found out that WFAB had an online status update I was very impressed. Unfortunately the updates were only pictures and they were sporadic at best. I felt that when things were moving from one major stage to another such as the request for a supplement visit from my insurance company that I should have received a pro-active update phone call. Instead I had to call for an update and depending on who I talked to I got accurate or inaccurate information. At one point I was told that WFAB had submitted for 70 additional work hours which meant that I would not have my vehicle back for 2 additional weeks at a minimum. Imagine my surprise when I called a couple of days later to find out that actually my car was almost ready for pickup that day. Also I asked several times for the vehicle to be checked out for functional damage not just cosmetic damage and was advised that it would have to be sent over to the service center for that to happen and that it might not be covered by insurance. I stated that I would still like for this to happen and then for someone to call me from service to discuss what they would do and how much it would cost. When they told me that the vehicle was almost ready I again asked about sending it to service and it was like I had never mentioned it before and I got the impression that it was almost an inconvenience to do so. My concern was that since my vehicle was in the very middle of a five car pileup that there might be functional damage to the engine or computer operational system. In fact one of the major reasons that I took my vehicle to WFAB over any other auto repair shop is that I purchased the vehicle and an extended warranty from WFM and wanted to make sure that my warranty remained intact after any accident repairs. Eventually my vehicle was sent over to the service center a 20,000 mile maintenance was performed and the vehicle was sent back to the Auto Body shop all without my receiving a phone call. The next day I called to find out when the vehicle was being sent over to service and it was only then that I found out that not only was it back but that it was all completed the day before. When I asked what had been done to the vehicle, if there were any charges and who had authorized the work I was told that someone from service would have to call me back to discuss this. Several hours later I did receive a call from a manager in the service department who I felt just dismissed my concerns about the lack of a phone call and assured me that visually everything looked fine with the vehicle. I guess I remain stunned about everyone's laid back attitude about checking out the inner workings of my car based on the fact that the external damage did not look so bad. This attitude was especially concerning since the original auto body damage estimate based on the visual inspection by the auto adjuster turned out to be less than half of the final total due to all of the hidden damage. I guess I am surprised because if I had cuts and bruises on my person from the same auto accident there would be no question that I would be sent to the hospital to be checked out for internal injuries. Anyway visually my car looks to be back to pre-accident condition so I consider the job to have been completed to my satisfaction in that regard.
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