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Businiess name:
WhiteGlove House Call Health
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Review by:
citysearch c.
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Review content:
I have been through multiple health care clinics since the great doc I had retired. It seems like clinics these days are more concerned about getting you in and out in a 10 minute window once you finish waiting to be seen for 45 min. Whiteglove showed up right on schedule at my home and I was being seen within a minute of her arrival. She was professional, attentive, and I didn't feel rushed. She addressed my immediate health issue and answered other questions I had. How awesome is this? They can see me 12 hrs day when it's convenient to me. Why would I go any place else. ................I wrote what is above two days ago. Yesterday they followed up with a phone call asking how I am. My initial problem was a horrible cough which has caused me to be so sore I can barely move. I wasn't getting better and told them that and they told me to wait another 24 hrs which I thought was fair. Another 24 hrs went by (actually nearly 36) and I called them because I was coughing so much I had thrown up multiple times. A couple hours later they called me back. The person on the other end of the line seemed like she was in another conversation and I had to ask her several times if she was there. After a disjointed conversation where I felt like she was more involved in something on the other end of the line she told me she would call me something in if I would look up the information for the pharmacy I requested for her because she is not in Austin and has no way to look up the pharmacy I requested.
I will be going to another doctor tomorrow in hopes I can get my needs met.
Pros: Good hours, good initial care, no waiting room.
Cons: Horrible!! follow-up. If there is any chance you may need follow-up don't come here.
P.S. What I wrote above regarding the follow-up person who called me from Houston was very measured. It doesn't begin to describe how much I felt like she wasn't listening to me or how angry I was that I had to ask her several times if she was there.
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