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Businiess name:
Impressions Bridal & Prom
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Review by:
citysearch c.
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Review content:
Bought my daughter's prom dress from them upon having the first fitting brought up 4 issues with the dress. The neck was to lose. The butt area was way to tight. There was beading missing. And we wanted a 1 inch strap placed betwwen the bust in the v-neckline. Assured not to worry it would be done. Was told they can take out both sides to give her more room in the butt area. Paid for the dress and alterations. Came back second time to pick up dress. Bead work still hadn't been done. And the strap had not been placed. Seamstress thought we wanted a whole privacy panel even though receipt says 1 inch strap across. They said they would fix it came back third time and the neck was cut way to short was very tight because the seamstress cut from the neck to make the strap which was to long. She didn't even put hooks to attach the latches to just tread was their and it was coming apart. Told i to speak with the owner who was not available till Monday my daughter's senior prom was Saturday. 24 hrs away. Left had another store fix the mess they created. When i tried to collect the money I paid them for the alterations they screwed up. They owner tried to tell me i didn't give them the opportunity to fix the dress they had three chances. Then she only wanted to refund me the money i paid the other store which was alot less then what they charged and a hell of a better job. Also my daughter's dress split in the butt area at her prom because it was not taken out enough. and we did not have enough time for the other store to fix that issue. By the way another customer came in to complain also about alterations while i was there. Judy the owner threatened to call the cops when another customer asked about the alterations and i proceeded to tell her and give her a card of the store i went to have the dress fixed at. The owner is very nasty and reluctant to make good by their mistakes. Honestly how many chances are you supposed to give a place before enough is enough.
Pros: Nice selection of dresses but if you google the designer you can pick the dress up at other locations.
Cons: seamstress work horrible, Owner is nasty and does not take customer satifaction highly enough. Fight to get your money you do deserve back.
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