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Businiess name:
Garden State Honda
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Review by:
citysearch c.
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Review content:
Visited to get repair for some Honda recalls I got. They need to update some softwares to fix those, until then it was fine, they did it. I came on to road to go back to home and observed some thumping sound from back of car which I never noticed earlier with my car. I came back to them immediately in 5min with the problem of the new sound. I am telling them clearly that there is some new thumping sound coming, they were not agreeing to look at it saying we didn't touch anything other than software update. I agree with that but when I am telling them that I am hearing some new sound now which I didn't hear when I pull the car to this service center. What it means? there is something happened?. They did test ride and agreed that some thumping sound coming. If you want we will check what the sound, it will take a couple hours. You know even after 3 hours they didn't even touch the car from parking lot. After my insistence, they called someone to check it. You know what the problem it was, there was some 'tape bundle' attached to the inner side of tire. Probably it was from their service garage what they tells. It seems how negligent these people in their work and how reluctant to look after the customer complaints. They wasted my 3-4hrs of time waiting over there. Even the service people are not friendly, very rude. I NEVER recommend anyone to visit this Gardenstate Honda service center.
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