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Businiess name:  Garden State Honda
Review by:  citysearch c.
Review content: 
Are you kidding me? Let me start off by saying I've done my homework on the CRV for the past 6 months because I've been WAITING for 2012 to come out. I went here in the beginning of the month to get a quote on the CR-V EX-L 2012. Justine - fabulous salesperson, great demeanor, knows her stuff COLD. However, I left because of a manager who sauntered over to us, asked me why I wanted certain modifications (God forbid I try to negotiate a deal on a car I want), and honestly acted unbelievably arrogant. I left, but had second thoughts despite my father and friends asking me to see other dealerships, because I honestly liked Justine, and if anyone's getting a commission for my car, it's going to be her. I even waited the 24 days for them to get the car today. Granted, I went to get the car mid-day Saturday (today) and it was crazy, but after waiting more than 2 hours to see the finance department, and AFTER SIGNING A CONTRACT FOR A CERTAIN PERCENTAGE RATE, I'm about ready to drive off, another salesperson with a knack for words, comes to Justine, and says, ""finance wants to see you again, don't let them drive off with the car."" Excuse me? Apparently they ""ACCIDENTALLY"" gave us a lower rate than they were supposed to, and were now correcting it by calling different banks for the correct amount. (That's not really my problem, because honestly we went over it when the woman in the finance department went over the details with me for more than a half hour). For the next 20 minutes, not one manager came to us, despite us asking for the manager, and all I had was the one person, Justine, who had nothing to do with that, had to deal with my wrath because of the irresponsibility of another person. Anyway, after rectifying the situation by lowering the actual price of the car (1) after threatening to walk out of the deal and (2) giving them the only option we'd deal with, the finance woman asked the manager WHO FINALLY SHOWED UP what to do to for giving us such a hard time, he replied, ""Well I can offer you 2 oil changes for free..."" What the HELL? I am a damn physician, I don't need your pity oil changes for 50 bucks. Overall: JUSTINE ROCKS...but this place is trying to scam everyone. CUSTOMER SERVICE AND SATISFACTION SUCKS. If I didn't need the damn car, or if I didn't like Justine, I would have never came back. Garden State Honda, you're lucky you have her - because with that reputation, you DO NOT deserve her.

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