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Businiess name:
Eversafe Security Systems
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Review by:
citysearch c.
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Review content:
I talked to an (2-24-2010) Ever safe Security(Rep).I told him that my wife was followed home and that I wanted a security system put into my house.He said that the fact that she was followed home, he would give me 2 additional key fobs aside from what I would already be getting in the contract that was discussed.When I received the email confirming what I would be receiving,it didn't have the 2 additional key fobs.He stated that I shouldn't worry since this is what I will be getting under the contract and that the 2 key fobs were being comped to me at NO additional charge.I also told him that I had an existing panel and monitors in the house, his reply was that the techs can comp me in exchange for other things in the house such as motion sensors or window monitors, any additional monitors would be $40.The Tech showed up and told me that any additional monitor would be $80 and that he was exchanging the 2 key fobs for components that I was supposed to receive according to the contract.They put 1 door monitor in and a motion sensor and 1 key-fob.I did not receive the panel, the 2 additional monitors or the key pad that was listed in the agreement.When I called the rep, he told me that they should have comped me. Then they call me and tell me, I need a panel with more zones since the one I have is full and they would need to have more zones if I were to get the additional monitors.I told them that I never received my original panel and that they should just swap the one I was supposed to get with the new panel.The reply was that they wanted $150 in order for them to install it.I told them that since I never received what I was told over the phone, that they come and take out what was theirs and cancel the service. I have been calling them almost every day and keep getting the run around. I got to leave a voice mail with rep's boss with no reply.My system was not fully functioning until Three weeks ago as well! 03-29-2010 still not resolved. I thought companies like this are supposed to protect me from thieves, yet they're the one robbing people blind!
Pros: None what so ever
Cons: Bad sales tactics, do not honor what is discussed
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