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Businiess name:
Aries Heating & Cooling Corporation
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Review by:
citysearch c.
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Review content:
I am very disappointed in this company's service and dishonesty. They were called to fix a heater. They diagnosed the problem as a new motherboard needed. They ordered the part, replaced it, and the unit did not work properly.
I called another service, and they evaluated the heater and identified a completely different problem that needed to be fixed (the pitch of the pipe).
I called back Aries (Joel is the person in charge). He initially denied it, then agreed to refund the money. He refunded the service charge but then said he would not refund the $225 for the part. I said ""But it didn't need to be replaced.""
He then agreed to come take it out and put the old one in and refund the money. He never came.
I called him up, and he hangs up on me now. He told me it sounds like I really need money. That wasn't nice or professional. He was dishonest in promising to come on a specific day to refund the money, and he never showed up.
I don't want to ruin his business, but I think the way he treated me here is really horrible, and I think it is important for anyone considering using this company to know how he is dealing with this problem. I've now given him more than 2 months or so to do what he said he would do, and he ignored the problem. And now he just tries to ignore me. I don't understand how this kind of business is being run.
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