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Businiess name:
Backyard Vacation Pools & Spas
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Review by:
citysearch c.
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Review content:
We researched several companies before selecting BV Pool and Spas. We visited their customers and spoke to several on the phone. We had heard the horror stories from our friends about building a pool and were very apprehensive about building with anyone. BV Pools walked us through each step and responded to our phone calls better than any other company, so we selected them. The pool turned out beautiful and we have been very pleased. As far as customer service goes, I could not have asked for better. They returned our calls promptly and responded to our questions. They made sure that we were completely satisfied. As far as service after the sale, it has been great. We just completed our third season in our pool and a question about a pump came up. BV pools repsonded within an hour that they would have some come out and look at the problem. All pool builders use subcontractors to build pools and the subs that work for BV seem to be very pleased which means they get paid. So they show up promptly and the workmanship was good. I think the real difference between Pool builders is customer service. We were very demanding on them and they responded to all of our questions and issues. They had that ""right away"" attitude and put up with our endless questions. What more can you ask? They have worked hard for us and earned our loyalty.
Pros: Responded to Calls
Cons: Building any pool in an existing house can be trying
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