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Businiess name:
Trees R Us
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Review by:
citysearch c.
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Review content:
If I could give this company no stars, I would. My husband and I had 7 mexican fan palms removed from our property two weeks ago. At first, we were impressed by their fast service and decent customer service. They initially told us it was going to be a 2-day job, but they showed up on a Thursday and totally rushed the job. There was a car parked directly under one of the palms that would have inhibited them from removing the palm. It was a car that belonged to one of our neighbor's carpool and they weren't going to return until 6-7 in the evening. Instead of just waiting until the next day to remove the palm, they JACKED THE CAR UP AND MOVED IT WITHOUT OUR OR THEIR PERMISSION!!! While my husband was at work and I was picking my son up from school and running errands, they moved the car a good 15 feet just so they could get the job done in one day instead of two. Then they didn't even remove the mulch or whatever it's called after grinding the stump. And my husband and I finally found out why. Our landscaper (Jose Gonzales... FABULOUS!!!) volunteered to scoop all the mulch stuff into the dumpster for us and we found out that none of the stumps were even ground down all the way!!! Of course they demanded their money and my husband and I (being naive homeowners) thought they did a great job and gave them a check. That was our bad. Now, nearly two weeks later... we have a gigantic dumpster parked in front of our house and Waste Management will not remove it because Trees R Us filled it up too much!!! This, however, is not our concern because the dumpster is under their account and they will have to pay the $500 if it stays past the allotted time. It's just a nuisance, an eyesore, and inconvenient to our neighbors. BEWARE OF THIS COMPANY... they are lazy and do sloppy and incomplete work. DO NOT USE THEM!!! They advertise in Ontario, Glendora, and Upland. BEWARE, BEWARE, BEWARE!!!
Cons: too many to list (read my review)
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