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Businiess name:
Tiffani Kim Institute
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Review by:
citysearch c.
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Review content:
I had the airbrush tanning done at TKI. I was extremely disappointed with the ""tan"", as well as the customer service. The visit started out OK, the receptionist was nice and the locker room was cramped (really not top spa quality), but clean. The technician who performed the airbrush tanning service was very cold, uninformative and I think she really just didn't even try to do a good job. On top of that, the room it was done in gave me the feeling of being trapped in an old dungeon locker room. Once the tan started to set (it takes 8 hours), I realized that she had done a horrible job. The areas around my hands, ankles and feet looked awful - by awful I mean parts of them looked tan and then parts were completely pale - it literally looked like someone drew lines in certain areas where the tan ended and the pale began. The tan on most of my body was also uneven. I called the spa about 7 hours after my appt. and left a message for a manager calmly explaining my issue and asking that she please return my call. I also left my name, appt. time, and phone #. I NEVER RECEIVED A CALL BACK from anyone at the salon. I was so upset that I called again about a week later and spoke to a receptionist, told her the situation and was put on hold while she looked for the manager who she ""couldn't find"". She asked if I'd like to leave another voicemail to which I said no. According to the reviews, some people have had great experiences at TKI. I'm sure they have some very good technicians, but know they also have some bad ones. If you've never been to TKI, and are imagining a posh, up-scale spa, I think you will be let down - their facilities leave a lot to be desired and their customer service is, well, non-existent in my experience. If you do decide to go to , a few guidelines: DON'T get the airbrush tanning, DON'T have high expectations and DON'T have any issues requiring customer service and it'll work out fine.
Pros: Location
Cons: No customer service, poor quality
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