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Businiess name:
Silhouette Restaurant & Bar
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Review by:
citysearch c.
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Review content:
when i walked in i was ecstatic about the place. the art is so original. i was told to sit at an empty booth and was greeted by my server who seemed clearly overwhelmed with too many tables. after taking our drink order, she returned in a few minutes and asked to take our order. we ordered 2 sushi lunches and an appetizer to start out with.i asked for a spicy sauce for my sushi and some cream and sugar for my tea.i had to finally go up to the bar to ask for cream and sugar, at which point i realized the bartender was eating sushi behind the bar (unsanitary) as he was just watching as the flustered server ran by, not lifting a finger to help. he told me there was no cream in house without even looking, and reluctantly got me a few sugar packets. we received our salads and then our sushi came out. noticing that our appetizer never arrived, i told the gentleman who ran our food that we were missing an appetizer and that we didn't need it after all. My friend then noticed a hair in her wasabi but no server was in sight. I flagged down the manager and told her about the hair, which she then returned with a new plate of wasabi with no apology and didn't offer to remove the wasabi with the hair! The server returned several minutes later with our appetizer and i told her we did not want it after all. she looked at us with disgust and she replied ""um, well, I'm pretty sure my manager will not take this off your bill"". what? i thought an appetizer came before the meal, not several minutes afterward! i would NEVER tell a guest that after they sent food away! she and my friend argued for a bit and then she yelled ""fine!"" at us before she stomped off, never to check on us again. The manager never dropped by and we were presented the check 15 minutes after we finished our meal. I work in a restaurant and am embarrassed to have seen the performance of the staff and this restaurant . furthermore, the sushi was fishy and old and the rice was stale and hard to chew.
Pros: cool art, great atmoshphere
Cons: service, food, everthing else
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