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Businiess name:
Honda West
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Review by:
citysearch c.
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Review content:
Originally took my car in 5 mo ago and had to have cylinder replaced. When I got my car back, my car started overheating. I had to return it again for this problem they caused. Then they returned it to me again saying they fixed the overheating problem. I was stranded and had to have it towed 2 times after they returned it to me AGAIN for the overheating problem. Now, 5 mo later, my car overheats again. The hose they installed 5 mo ago is still under warranty, but they refuse to pay (saying the heat caused the hoses to explode. BS!). Service rep, Daniel Koneck & service manager, Wayne Kortlang, were completely rude and unethical. Daniel even sent away the tow truck I ordered to have my car picked up and sent to a different shop!!! I am now in mediation with Honda corporate and Honda West. I will NEVER take my car here again!!!
Cons: worst customer service ever!
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