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Businiess name:
Zan's Refuse Svc
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Review by:
citysearch c.
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Review content:
We moved to a new neighborhood and the previous owners of the house was using Zan?s and still had their garbage outside. I called Zan?s to let them know that their bin was still there along with garbage in case the previous owners didn?t notify them. I also wanted to see how much they charged since we haven?t picked a trash service yet. I left a short but detailed message with our address the first time and when I was out, I received a message from a gentleman with Zan?s asking me to call a certain number. When I called he told me that they weren?t sure that they even service our area. Duh, how did their bin get there? I had to pretty much give him directions as to how to get to our neighborhood and once he realized where we lived, he said someone would come and get the can. Almost a week later I called again and spoke to the same gentleman and I told him that I called last week regarding trash that was still outside and he rudely interrupted, ?where do you live, I don?t even know where you live,? before I could even give him the address on my own. When I told him, he said, ?oh, yeah, I remember you calling, yeah, someone is going to pick the bin up.? He got off the phone without even telling me what day it was going to be collected. Both times he kept asking and seemed more concerned about the bin which is understandable, but I reminded him there was garbage outside as well and I did not want it sitting outside for too long. Well another week has passed and no one has showed up yet. We picked another company to serve us, obviously, and I?m glad we did. Zan?s is not only incompetent at collecting garbage, but they can?t even pick up one of their bins. They won?t ever have to worry about me calling them again for anything! Please save yourself a headache-it is not worth risking!
Pros: Returned call
Cons: dont keep promises, brusque customer service, unprofessional
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