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Businiess name:
Mega Maids
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Review by:
citysearch c.
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Review content:
We have used their services twice. First time we asked them to do a deep cleaning of our house. Clean all windows, all cabinets, shelf, etc in kitchen and bedroom. They did a fairly good job and they charged us for two hours ($120) which is not bad for a two bedroom deep clean. The cleaning job itself was decent. If I was to review only this experience I would give them 4*
Our next appointment was not as successful. This time it was just a regular cleaning.
We had issues with the following:
- We asked them to not clean our high reach windows. They did anyways and did such a horrible job that we were laughing when we got home. There were streaks of dirt all over them. They looked a lot worse then before.
- They charged us for two hours of cleaning with two maids. It should not have taken them that long to clean the place. That was the same amount of time as when they did the deep clean.
- When my girlfriend called and complained about the service, the manager started yelling and refused to give any partial refund. They also refused to admit they did anything wrong. At this point my girlfriend was almost crying from being yelled at. Finally they offered to send maids out to clean the dirty windows but we would not be comfortable having anyone from this mega maids in our condo again.
Overall, they did not perform a good cleaning job, they overcharged us, and I never experienced worse customer service from a company in California.
Pros: on-time, decent cleaning
Cons: windows dirtier than before, overcharges, very rude manager
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