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Businiess name:
Pros Water Heater
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Review by:
Michael B.
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Review content:
Our water heater stopped working either last night or this morning so after a cold shower I decided to send out a few emails and ask for recommendations and check yelp in the meantime. The first company I called couldn't work on GE water heaters so they suggested I call someone else.
As soon as I called, the person on the phone was very professional, said he could work on GE and that it could be one of two things wrong. I asked if there was a service charge and he said free estimate. He gave me a 12-2pm window and said the technician would call 30 minutes before he arrived. He did call at 11:45, said he would be there by 12:15 which he was.
He looked at it and said , his first guess was a T-Couple (I think) which would be $175 to replace. And if that didn't work would be the thermostat but it ended up being what he thought it was.
So the $175 I figure is probably industry standard for a fix, I wasn't happy about that price but I give them 4 stars for being prompt and professional.
The only thing I didn't like is that if you pay with credit card they just write it down on the invoice instead of having something to scan it into so that made me a little uncomfortable just having my card written down for the technician to have.
So the bottom line is, I probably paid a little more than I would have liked to, had I shopped around I might have gotten a better price, but I was happy to have the problem solved by lunch.
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