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Businiess name:
August West Chimney Co & Fireplace Concepts
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Review by:
citysearch c.
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Review content:
PART ONE! I called August West Chimney around Oct. 2007 for a fireplace and chimney cleanout. They were to come on Saturday, I got a call from them on the Saturday asking if they could reschedule our appointment. Their truck was having problems and they could not make it (strike one). (Hey things happen). No problem, we will make it for next Saturday. Next Saturday comes and a call, we are running late we will be there 30 minutes late. Well it was 3 hours later (strike two). The day before I pulled my back out, so I let the late service person in. He cleans out everything, I needed a new part on the damper (broke from old age). He had a problem repacing it, and because his truck was STILL being fixed, he needed to borrow some of my tools (strike three). With my strained back I barely made it to my shed and got him what he needed. He tested the new damper and the mechinism came off the drive. He put it back on and it happened again. It still was broken. He cleaned up and left. I go over to it and turned to open the damper and (clunk) it fell off again (strike four). The manager was going schedule me for an appointment for two weeks away. I told her (I think she is the manager or co-owner) she had better get someone over there NOW!. We agreed that someone would be there at 5pm. It was the owner (nice man), he came over, looked at it and noticed it was installed backwards. I said that this was no excuse and I want 10 percent off. It has worked fine since.
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