August West Chimney Co & Fireplace Concepts

We purchased our Enviro Empress Pellet Insert from August West about 4 years ago and could not be happier with our choice. First, let me tell you that if you are NOT doing the annual cleaning and service to your pellet stove you ARE headed for trouble. Take my advice and have August West come out and service your stove EVERY year. You will be glad you did and it's worth every penny. Thankfully, I have not had any problems with my stove and I credit this to ""an ounce of prevention...."" August West sends Evan to our house every year and he really knows his stuff. It is refreshing to see someone take as much pride in his craft as Evan. He takes his time and is more than willing to tell you about your stove. When Evan leaves, I know my family will be warm and safe for another winter. Thank you for the ""peace of mind"". more

I recently purchased a fireplace insert for my home from August West of Pembroke. It was such a pleasure to deal with professionals like Curt, Steve, Jeff Gabe and Leo. Curt, the owner made sure everything was perfect every step of the way. The installers were clean and friendly. What a wonderful experience. The fireplace insert is absolutely beautiful and we would recommend August West to everyone. This is the only company to deal with if you need a stove, insert or chimney work. more

Today, December 23, 2010, we are happy and cozy, sitting near our newly installed and attractive fireplace, thanks to ""A Great Team"" effort by August West.! more

Let me just say that this company stands behind the products they sell as I have purchased many gas & wood products for my customers through August West. Always a professional installation and I can trust that when I send my clients in they are well served. more

My husband and I recently purchased a Jotul gas insert and found August West Fireplace a pleasure to deal with and they addressed all our our concerns after a few visits prior to purchasing. more

After visiting many fireplace showrooms south of Boston we finally purchased both a Jotul wood insert and a Regency gas insert for our home in Hingham from August West Chimney in Hingham. Since this was a major purchase we took time to do our homework and visited their showroom many times. On many occasions we asked the same questions from the sales staff and they were all very helpful and offered to show us all the options they offered to make sure that we purchased the right product for our needs. Often we went back a few times in one week and each time were helped professionally and even the smallest concern was addressed. Gabe came to the house with an assistant to make sure we had ordered the correct inserts and verify that our measurements were correct. Thankfully they had since the insert we requested would not have fit in our basement. He suggested another and we booked the next Monday for the install. He also recommend a plumber and electrician to get all the systems in place prior to the install. They were very easy to deal with as well. When the install was scheduled I called the store before they were even open and spoke to Gabe and he assured me the crew had just loaded my wood insert and would arrive shortly. When they arrived they explained to me what they needed to do - how to best use the product - the safety issues and how to maintain the unit. I could not have been more impressed with the service I received from August West for such a major purchase. Every step was pleasurable from dealing with the sales staff repeatedly to the installers. I will be back August West for my next purchase - thanks for the service you provide. more

In this day and age, you will not find a more inept service crew than the folks at August West. Absolute amateurs. And the alarming part is they work with gas! Good luck getting a return phone call. Pros: They sell the same products as other companies Cons: Their service is inexcusably bad more

PART ONE! I called August West Chimney around Oct. 2007 for a fireplace and chimney cleanout. They were to come on Saturday, I got a call from them on the Saturday asking if they could reschedule our appointment. Their truck was having problems and they could not make it (strike one). (Hey things happen). No problem, we will make it for next Saturday. Next Saturday comes and a call, we are running late we will be there 30 minutes late. Well it was 3 hours later (strike two). The day before I pulled my back out, so I let the late service person in. He cleans out everything, I needed a new part on the damper (broke from old age). He had a problem repacing it, and because his truck was STILL being fixed, he needed to borrow some of my tools (strike three). With my strained back I barely made it to my shed and got him what he needed. He tested the new damper and the mechinism came off the drive. He put it back on and it happened again. It still was broken. He cleaned up and left. I go over to it and turned to open the damper and (clunk) it fell off again (strike four). The manager was going schedule me for an appointment for two weeks away. I told her (I think she is the manager or co-owner) she had better get someone over there NOW!. We agreed that someone would be there at 5pm. It was the owner (nice man), he came over, looked at it and noticed it was installed backwards. I said that this was no excuse and I want 10 percent off. It has worked fine since. more