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Businiess name:
Steam Machine Carpet Cleaning
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Review by:
citysearch c.
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Review content:
BOY WAS I DUMB!!!!
Hi All, I had received a quote of $260 from Steam Machine Carpet Care and booked with them. Then I received a quote of $185 from J& D Carpet Cleaning.
When J & D arrived, the lead carpet cleaner John Slater, informed me that the price would be $395!!!! NOT THE $185 that was quoted!!!!!!!! John Slater, informed me that PRE SPRAY, CLOSETS, HALLWAYS, STAINS, CARPET PROTECTION, CONDITIONER are NOT included in the price. When I told him that the guy I spoke with on the phone said these items were all included, John Slater just laughed and told me that NO OTHER COMPANY would do all that for such a crazy price! (as he and his assistant rolled out the large cleaning hoses throughout my house!
I kindly asked them to leave and they both began to put very HIGH PRESSURE on me to pay them the $385 because they already unloaded the equipment before I gave them approval to do the project..
After 30 minutes of trying to get them out of my house, my husband Ted came home and they left fast! ( Ted is 6""5"" 275 ) !!
I then called back STEAM MACHINE, they laughed and told me that several companies play the old ""Bait and Switch"" game!
I rescheduled with Steam Machine, Tom and his crew arrived on time, did everything they agreed to do for the $260 price they quoted me the week before! These guys were friendly and very honest to me, they also did a fine cleaning job.
Please be very careful of a low price, you know the old saying, if the price is too good to be true, it isn't !!!!
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