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Businiess name:
Hill Country Medical Associates
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Review by:
citysearch c.
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Review content:
We are new to New Braunfels, having just moved from Katy, Tx. My husband is a retired police officer and has Aetna Medical. He looked up the list of Family Practioners and we went to the Hill Country Medical Assoc on 774 Landa St. to see about making an appt with any of the 8 physicians at that clinic. Aetna has this clinic listed as accepting new patients.
We were greeted immediately buy a receptionst with a snotty attitude, as though we were beneath her. She stated they were NOT accepting new patients, but she would fill out a request form and pass it around to all the Drs to see if anyone of them would accept him as a new patient. She said she would let us know within 2 or 3 days. She called the next day and stated they were not accepting patients. Not a problem we had already left there and went to another facility and made an appointment.
The thing that makes me madest is they post they are accepting new patients, and their brochure clearly states New Patients Welcome. That my friends is clearly a lie.
I would like to know what is their criteria for being a new patient, why is their brochure in contradiction with their policy.
I called to talk with an office manager and he has not yet returned my call.
There are more than likely better clinics around. So dont need them anyway.
Disgrunteled
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