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Businiess name:
Knot Just Beads
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Review by:
citysearch c.
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Review content:
I have been to this store three times recently because it is near by. I will not go again after my experience today. The first time I went the owner wanted to take my covered coffee cup from me. The second time the clerk asked to take my coat, which I was wearing. When I didn't take it off and give it to her she followed me around the store as though expecting me to steal from the store. Tonight I got there about 25 minutes before closing, 6pm. I had items I wanted to buy and was standing at the counter. Another woman was looking through a basket of packaged beads on the counter next to the cash register. The clerk started turning off the lights at about 6:03pm and the owner said she was closing and told the woman looking through the basket to stop. The woman said she wanted to look for one more item and the owner said the store was closed. I said that it was only a few minutes after 6pm and that she, the owner, needed to check me out, implying that the other customer had time to look for another item while I checked out. The owner grabbed the beads that I had put on the counter, approximately $90.00 worth, and raised her voice and said ""I'm not selling you anything, get out."" Myself and the other customer attempted to reason with her and check out, she kept telling us to leave because the store was closed and saying she would never sell either of us anything. I went out the door first, as the other customer was trying to leave the owner pused the door against the customers body pushing her out of the store! The owner, who identified herself as the owner, had her voice raised through this entire incident. I was and am shocked by such behavior, particularly from a small business owner. It was beyond bad customer service, hard to describe how inappropriate and abusive the owner was.
Cons: Owner is abusive towards customers
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