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Businiess name:
Bay Alarm Co
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Review by:
citysearch c.
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Review content:
Awful awful service.
I've been with Bay Alarm for 14 years. Generally, their service has never been great but I never wanted to make the effort to switch.
Recently, I discovered that my analog cell interface (that I purchased a long time ago) to their central office was no longer supported by them since they went digital. It would have been nice if they gave me some advance notice! I only found out weeks into it when they didn't get a check-in from my system.
To make a long story short, they wanted a few hundred dollars to upgrade it. A free upgrade would have been good service, but no they didn't offer that. Rather frustrated with this company already, I waited a few weeks to decide what to do. Being pretty busy, I called them back to order it anyway on a Monday. No sales person was available and I left a voice mail. Waited a full day, no call back. Second day, no call back. I decided to check Yelp. I notice a lot of frustrated Bay Alarm customers.
So I did some research and found FrontPoint Security got rave reviews. So I decided to call FrontPoint Security. They quoted me an entirely new system for the cost I was to pay to upgrade my existing Bay Alarm system! And it looked much better and even came with an internet and iPhone interface, neither of which Bay Alarm had. FrontPoint Security monitoring fee was even $1/month cheaper. So I purchased FrontPoint Security and canceled Bay Alarm. I am very happy with FrontPoint Security, both hardware and their customer service.
That's not the end of the story. I tried to cancel Bay Alarm, and it has been a nightmare. The salesman finally called back 4 days after I left the message, and I cancelled with him personally. I followed it up with an e-mail to home and a written letter to the company.
A month later I get a call from Bay Alarm that my alarm was set off. Well, that's funny since it was disconnected and my account cancelled. I call back and they tell me my account was not cancelled! I then get transferred from person to person for 20 minutes telling everyone my account was cancelled and no one knows what to do. Wow.
Now today I receive a bill from Bay Alarm for the period AFTER the cancellation date. What a joke! No I have no intention of paying this bill, and this is what prompted me to write this review of Bay Alarm.
Stay away from this company!
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