Bay Alarm Co

Bay Alarm did a great job on my system installation and have called back quickly when I have accidentally activated the system. more

Bay Alarm is being attacked by people who don't know what they are talking about. All wireless contacts come with 2-way tape in the box. Some applications require tape such as vinyl windows that should not be drilled. This option is always dicussed with the homeowner and the design has to be "signed off "prior to install. \r \r By the way if the alarm sytem is armed, the system would activate if someone attempted to remove a wireless contact or even if it just "fell off." This would result in a response by the Police.\r \r If a system is left unarmed obviously it wouldn't matter what a burglar did to a window contact..the bad guy can get in. This would be the homeowners mistake. more

Bay Alarm is one on the last independent alarm companies that is local to California, and does it right. Excellent choice for people who demand the best. more

Awful awful service. I've been with Bay Alarm for 14 years. Generally, their service has never been great but I never wanted to make the effort to switch. Recently, I discovered that my analog cell interface (that I purchased a long time ago) to their central office was no longer supported by them since they went digital. It would have been nice if they gave me some advance notice! I only found out weeks into it when they didn't get a check-in from my system. To make a long story short, they wanted a few hundred dollars to upgrade it. A free upgrade would have been good service, but no they didn't offer that. Rather frustrated with this company already, I waited a few weeks to decide what to do. Being pretty busy, I called them back to order it anyway on a Monday. No sales person was available and I left a voice mail. Waited a full day, no call back. Second day, no call back. I decided to check Yelp. I notice a lot of frustrated Bay Alarm customers. So I did some research and found FrontPoint Security got rave reviews. So I decided to call FrontPoint Security. They quoted me an entirely new system for the cost I was to pay to upgrade my existing Bay Alarm system! And it looked much better and even came with an internet and iPhone interface, neither of which Bay Alarm had. FrontPoint Security monitoring fee was even $1/month cheaper. So I purchased FrontPoint Security and canceled Bay Alarm. I am very happy with FrontPoint Security, both hardware and their customer service. That's not the end of the story. I tried to cancel Bay Alarm, and it has been a nightmare. The salesman finally called back 4 days after I left the message, and I cancelled with him personally. I followed it up with an e-mail to home and a written letter to the company. A month later I get a call from Bay Alarm that my alarm was set off. Well, that's funny since it was disconnected and my account cancelled. I call back and they tell me my account was not cancelled! I then get transferred from person to person for 20 minutes telling everyone my account was cancelled and no one knows what to do. Wow. Now today I receive a bill from Bay Alarm for the period AFTER the cancellation date. What a joke! No I have no intention of paying this bill, and this is what prompted me to write this review of Bay Alarm. Stay away from this company! more

Watch out for Bay Alarm! We purchased an alarm system from them after we were burglarized and they used double sided tape on rough sawn lumber to mount the door transmitter. This resulted in another successful burglary at our house where they removed the door transmitter with a putty knife and duct tape. The alarm didn't go off because the transmitter was taped together by the burglars. If Bay Alarm had used screws to secure the transmitter like the manufacturer recommends, the burglary would have been thwarted. We purchased the alarm to avoid this type of problem. We found out through another more reputable alarm company that they make an in wall door transmitter mounted in the door jam which Bay didn't even offer us. The installers informed us that they can not use screws as it is a company policy. The managers claim different. The install was bad however the response from Bay Alarm was even worse. We invited them to look at the install and at the same time provide a security assessment of our needs. All they did was say there was no liability. They didn't bother to provide any feedback on how we could upgrade the system to prevent future burglaries. When I asked the sales rep about the 90 day money back guarantee, he informed me that we had to have a good reason! Just one more example of the poor product and service provided by them. We changed alarm companies! We sued them and won!!!! Pros: Nothing Cons: Poor service more