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Businiess name:
Monarch Dental
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Review by:
citysearch c.
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Review content:
In our first visit, we had researched dentists and set an appointment. When we got there, they changed our dentist and told us the one we wanted wasn't working on that day of the week. They gave us a different dentist that we went along with only to find out that they had diagnosed about $10,000 in dental work (after insurance) that they wanted to start immediately as if everyone had $10k in their pockets.
We called back insisting on getting the dentist we wanted. They told us she would have to re-do all of the evaluation work since dentists don't like to rely on other dental evaluations. Turned out, a ""crown"" wasn't needed and only 1 cavity, not 2. Good overall visit, though a little bit pricey after insurance.
Called for a basic cleaning only to find out we couldn't get one until we paid another $600+ for ""deep cleanings"" over several visits. When told about a summer vacation that would interrupt the treatments they had no answer other than schedule to do deep cleanings and don't wait. That would mean starting it, then having to restart because of missing time due to vacation.
This group seems focused on making the money, not appropriate dental care or customer service. That is only based on a short term experience, but we are changing out dentist, even if it means going to a more expensive dental plan. Monarch won't be our dental service any time soon.
Pros: They take inexpensive insurance
Cons: Pricing, Sales Focused, bait and switch
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