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Businiess name:
Lake Appliance Repair
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Review by:
citysearch c.
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Review content:
I ordered a part (non-electrical ?Front Panel?) for a Maytag dishwasher. The cost of the part was approximately $50. Folsom Lake Appliance asked me to pay over the phone at that time with a credit card. No mention was made to refund or return policies. Upon arrive at home, I opened the box and it became immediately apparent the part was the wrong part. I immediately re-package the part. I called the store the next morning, and was informed that they do not take returns. I let them know that I would be willing to pay for shipping or a reasonable re-stocking fee (10 ? 15%). Folsom Lake Appliance let me know that they would charge me a 50% re-stocking fee. When I pointed out that this was excessive, the person on the phone informed me that they were not making any money from me and hung up on me.
Pros: It has a convienent location (and that is it)
Cons: The return policy ensures that they make money, even if you buyt the wrong part!
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