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Businiess name:
Long Radio
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Review by:
citysearch c.
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Review content:
I received a remote car start for Christmas from LONG RADIO in ENFIELD. 1st problem, it took almost 4 weeks to get an appointment to have it installed. 2nd problem, when they finally installed it, the tech broke the clips that hold the molding on around the windshield. These cost me $75.00 each to have replaced at Enfield Chrysler. No problems until I contacted Long Radio about having the trunk programmed. I was told by an employee it would be $30.00. My son purchased it for my birthday but was charged $40.00 and not the $30.00 I was told a few weeks before. When I asked how much it was going to be Brian said it was $40.00. I said that was not what I was told, Brian said "" I told you on the phone it was $40.00"" in a short and nasty way, but it wasn't me he talked to on the phone. Regardless, my son was charged the $40.00. The day of the trunk program was a nightmare they totally messed everything. 1) The doors no longer automatically locked when the car was started. 2)The locks wouldn't lock after the car was remotely started. 3)The heat vent on the drivers side fell as I was driving home and caused a major problem with me being able to stop my vehicle. And mostly, they couldn't put the remote start back to the way it was. I had to return with my car on 2 seperate occasions and it is still NOT the way it was before they ""programmed"" the trunk. I was not pleasant during my last visit because of all the problems and run around I was getting from Brian. I was vulgar and demeaning. But rightly so, I had to go back time and time again for them to fix things that they had broken or not programmed correctly.
Cons: poor parking, understaffed, uninformed staff, inconsistant pricing policies
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