|
Review content:
I wish I could give them no stars. Let me just start by saying that I am a pretty easy going guy. I got there at 7AM thinking that is when they opened. Well, they open at 7:30. Okay, my fault, so I waited. Another car arrived at about 7:15 and they tried twice to get in front of me in line. Thankfully they had a larger dog to deal with and as soon as I saw his car door open, I grabbed my Yorkie mix and headed for the front door, even though Grand Grooming wasn't officially open yet. Inside I found a guy vacuuming up from the day before. There was pet fur / hair everywhere. It was disgusting. Finally after 5 minutes he shut the vacuum off and started to take down my information. I should point out that when I saw this same guy walking outside, I though he was homeless. He was dressed like a bum and very unkempt. He then said ""Do you have a walyet for him"". He then took a phone call and I started thinking to my self what is a 'Walyet""?. After he got off the phone, I asked him to repeat himself. He then then repeated the same thing. I said...""Are you asking if he had a ""Walk Yet"", he replied yes. I said yes, he went before we left the house. He said with a real jerk attitude ""All dogs have to be walked before they come in here"". Now my dog is a puppy and doesn't go on command and uses a Potty Patch at home. All he does outside is chase leaves and pickup rocks. I was concerned that if I went outside to watch my dog screw around for 20 minutes that now the guy with the big dog behind me was going to now be in front of me. So I said, ""Well first I need to know if I'm going to be able to pick him up by 10AM, because I have plans for later that morning / afternoon"". He said, ""Well what do you want done to him"". I said, ""Just a haircut"". He said, ""What kind of a cut?"". I said, ""Whatever you normally do is fine"". He said, in a cocky manner, ""Its up to you"". I said, ""I don't want a designer cut or anything. Just a basic cut."" Being a new dog owner, I have no idea what he was asking me. He just kept up with his cocky attitude, making me feel like I'm the idiot. Finally I said, ""You know what, this isn't worth it....I'm getting a major attitude from you. I'll be sure to let my friend know that I've now tried to come to you twice to get my dog groomed and you just lost a customer"". In a nutshell, I found Grand Grooming to very unprofessional, filthy, not at all nice and a GRAND disappointment. It was plain to see that the guy I dealt with didn't want to be there and didn't care if I was a customer or not. He said as I left, ""That's fine...okay...fine.""
|