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Businiess name:
Havertys Furniture
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Review by:
citysearch c.
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Review content:
We just moved into the area right by Carowinds a few months back. The place was just built so we thought we could do some new furniture shopping. We went everywhere from rooms to go, LaZyboi, etc. and finally ended up in Havertys. After many trips we decided to place an order on 2 sofas that we thought it was decent enough. We placed our order around May of 2010, and was told that it will take approx. up to 4 - 5 weeks to get it done. After 5 weeks were over, we HAD to call in to get an update on our sofas. We were then told this company doesn't make it anymore so they had to get another to make it. In the next 2-3 months we called numerous times to get an update on our sofas. We were told there were still in the process of making it.
By the mid August, we receive noticed of our order ready to pick up. We came by and checked it out, one sofa was done, while the other one was still incomplete. There were no fillings in the back of one sofa so we had to leave it there and had them do repairs. The first saturday of September, we came in again and checked the sofa, the INCOMPLETE sofa was still in complete. They barely did any work on it. SO we took one and had them sent the 2nd one back to the warehouse to get it fix again. We were told they'll will have it done by 2-3 weeks. and TODAY is October 12, 2010. I just called in for the 3rd time this month, and they were still unable to give us any update on the 2nd SOFA.
This is the worst customer service and quality of work I have ever seen in a furniture store. We will probably stay away from Havertys from now on. It is very disappointing to have a work of 4 -5 weeks turn into half a year.
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