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Businiess name:
VCA Jordan River Animal Hospital
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Review by:
citysearch c.
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Review content:
Regarding lindsayeden's one star review. I am an employee of the animal hospital and am familiar with this case. The client brought the cat in to our hospital after having it vaccinated elsewhere. (She must have been upset with the other clinic as well.) She was given an estimate for recommended testing and hospitalization but told us she could only spend $350.00. Tests were chosen to give the best chance of a diagnosis. Unfortunately, a diagnosis was not able to be made with the constraints placed on the doctor by the client. The client took the pet home with medications to try to treat the symptoms. Sadly the pet died at home. We offer cremation services for deceased pets through a private contractor. The client called and informed us that her pet had died and asked what to do with the body. We informed her of her options and she brought the pet in for cremation services but didn't want to pay or sign before she had a chance to speak with the doctor. Knowing the loss of a pet is an emotional time, we often will hold the remains for the client while they decide what to do. She was allowed to leave her pet with us until the doctor could speak with her. The doctor called multiple times, leaving messages for her to return his call, but she never did. Finally, a bill for services was sent to the owner after 3 months. After receiving the bill, they immediately called the hospital and accused us of misdiagnosing the disease and not caring. Unfortunately, we were not able to diagnose the problem with their pet or treat it with the constraints placed upon us by the client. We can't even be sure the pet died of the same symptoms since it was not in our care. It could have easily recovered, then ran outside and drank antifreeze. Once out of our care, as the client requested, we had no control. This does not make this client exempt from paying for services though.
Pros: 24 hour service
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