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Businiess name:
Lake Tahoe Glass
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Review by:
citysearch c.
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Review content:
I wanted to give my business to a local glass shop over going to Reno. I looked around and this was the cheapest place I could find. Little did I know that it was because they have the WORST CUSTOMER SERVICE POSSIBLE. I made an appointment to have my windshield fixed and the incompetent staff took an appointment for a town they wouldn't have serviced. What kind of place is open for 30 years yet does not know how to train their staff on towns nearby, or just places that THEY ACTUALLY SERVICE. Besides that the glass came in defective and although it was important for my car to get fixed before the weekend, THEY MADE ME WAIT 3 DAYS. When I spoke with the owner on Monday morning, he told me that my order was a hassle and that his employee messed up the address. What kind of a paying customer wants to hear about all of the things that the shop SCREWED UP ON. It wasn't my fault, yet the owner was rude and treated me like it was my fault that I wanted him to drive 20 miles to fix my car. UNGRATEFUL AND UNPROFESSIONAL. This shop will waste your time, and then blame you for you wasting their time. I have NO CLUE how people could be return customers at such and unorganized shop.... OH wait, its because its cheap, but so is the work!!!
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