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Businiess name:
Tire Center-Burlington
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Review by:
citysearch c.
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Review content:
I've been buying tires here for about 5 years. I recommend EVERYONE STAY AWAY!. The Tire Center is only interested in selling you extra overpriced services. I also believe they use fraudulent tacics to increase their profit. I also believe they victimize women and the elderly. They use the First Come First Serve policy as an excuse to waste time even though I have witnessed some people get priority service. I researched the best tires for my Mom's sedan. I obtained quotes for two different tire brands. I was told the tires were in stock. A week later she went to purchase the tires and they said the tire size wasn't in. The two attendants proceeded to whisper to themselves and then told her they would let her know when the car was ready. 3 HOURS later they returned her car and the woman proceeded to tell her that the car needed a 4 wheel alignment. My mother became suspicious and said she would see about it later. When my mother left the building a young man (another customer) followed her and proceeded to tell her that the Tire Center was trying to sell her a service the car did not need. A Camry would only need a Front end alignment. When I checked the car tires later I noticed they were not the tires I ordered. They were not even the same brand. The Tire Center installed no name tires without authorization or notice! I quickly researched the tires (Mastercraft by Cooper Tires) on line and could only find they were commonly referred to as Mastercrap! They were not even recognized by Tire Rack. I proceeded to call the Tire Center to rectify the situation immediately. I was told the tires we wanted along with other alternatives were not available. I felt we were forced into accepting more expensive tires because none of the lesser styles were available and the Tire Center could not even say when they would be available. We certainly didn't want to keep the junk tires on the car and it was too late to get the old tires back. I repeated twice the tire brand/ model and price we would agree to. I asked him again to not make her wait so long and he had a smart aleck response. My mother went back early the next morning and after another 3 HOURS they returned her car. There was never any apology received for their poor dishonest behavior. The Yokohamas perform much better than the Mastercrafts. You would be better off seeking service at Merchants or even Sears!
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