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Businiess name:
Pool & Spa Depot
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Review by:
citysearch c.
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Review content:
All started in 1/07. Went in and salesman wrote up workorder after we discussed what we wanted. The work order had several line items. At bottom of proposal was the price for everything we selected all together. When asked how much a specific line item was (such as a SAM light), the salesman would just say ""Oh that's included"". Remembering back it's as if he didn't list the price of each individual item so we wouldnt think we could take it off the order to reduce the cost of the project. He informed that there was only a standard $500 deposit to start the installation. We left and few weeks later contacted him to start the installation of everything on the workorder with the exception of a slightly smaller pool in 2/07. He said I would need to come in & sign a contract, pay a deposit. A deposit which he NOW informed would be much higher, because we were having a large pool installed. I guess he forgot he told us the deposit is only $500 & we actually went down on the size of the pool. Now the deposit is $15,000. Not wanting to prolong the dream of having a pool, I didn't complain & scheduled to come in & sign & pay. I went in & he wrote up a contract. The contract was not in the same format as the sales order slip he had initially wrote up & didn't have separate line items. I asked him to write down the items that were listed specifically on the contract that were on the sales order- because I had informed we wanted to go ahead with the work except a smaller pool. He didn't want to write everything down & said ""This isn't a car lot, we are going to stand behind what we say"". It took 10 weeks from the time I signed the contract for them to start anything for my pool. They ended up not including items on the workorder and would refer to the contract where things were missing. Not to mention, while they were working at my house I heard several workers talking about being on probation, who's knows for what. Not safe to do work w/them!
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